Karen Cook

I have worked in care since 2004, I started working for the NHS on a mental health assessment Unit for the over 65's. I left to gain experience in the community and became an MH support worker for SCC, I moved on to work for Allied Healthcare in 2011, I worked as a coordinator, and progressed to branch manager in 2017. In Dec 2018 I transferred to Nexxus Care. My job role entails managing a team of branch staff and carers, it is to ensure rotas are complete to enable carers to attend customers to provide personal care and medication, complaints are dealt with in the correct time frame.

I have a team of around 90 carers and a team of 12 branch staff. The branch currently provides care to around 150 customers within the community. I thoroughly enjoy working for Nexxus as we have a very supportive senior management team, the main goal is to provide a high level of care and support.